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Case Studies
Siemens Medical Solutions Streamlines Product Information for Customer ServiceSiemens Medical Solutions was challenged with getting the latest, most accurate information to the right parties on a timely basis. Many healthcare customers use multiple Siemens Medical Solutions products at a single site. Differences in the format and content of the supporting technical information across their product offerings made it challenging to find specific user operation or maintenance information quickly and easily. It is in this environment that Siemens Medical Solutions sought assistance to improve its product documentation and customer service operations. Siemens Medical Solutions has delivered over 190,000 individual product manuals - each year publishing 2,200 technical documents, over 100,000 printed pages, and distributing this information in print and thousands of CD's. To address its various geographies, it translates 15,000 documents per year, publishing in up to 18 languages. To support this level of content development, management, localization and distribution, Siemens Medical Solutions utilizes 220 technical authors, a wide range of internal and external globalization services, and the efforts of its 4,000 customer service engineers (CSE's).
Accelerating and Automating Documentation Review Cycles at Texas InstrumentsTexas Instrument's semi-conductor products division faced a business issue that spanned engineering and product documentation. Its engineers were investing too much time from their day reviewing, updating or approving changes to product documentation. In addition, managing these changes which were done manually had become an expensive and risky proposition with a flood of papers, and no secure edit history or tracking capability. TI selected Astoria Reviewer to automate the process, with a powerful web-based tool for annotating content components within documentation, and ensuring automated workflow of content for review. Engineer's time spent on documentation was significantly reduced, and the burden of managing the paper-based edit process was over…  Jeppesen Charts the Future of Aviation ContentJeppesen, a subsidiary of The Boeing Company, is one of the world's largest providers of information products to the aviation industry. Its libraries of information are vast, and the complexity of managing and updating this content is an ongoing, every-day business. As the frequency to content updates increased, the company's enterprise content management system was incapable of supporting it. Jeppesen chose Astoria as the flexible solution it needed to manage XML content that could be flexibly reused, repurposed, and published to traditional and new channels such as digital delivery to the aviation industry's newest appliance, the Electronic Flight Bag. |
Next Step: Contact an Astoria representative to learn more at 650-357-7477, or complete a web inquiry form. 
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