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Dynamic Product Documentation

Managing


Managing Dynamic Product Documentation

Managing dynamic product documentation involves keeping track of both content and process. Content delivered to customers as part of a product or service is a highly valuable asset that must be managed. Without strong management tools, even a perfect authoring and review process can break in the management phase. Astoria On-Demand helps organizations meet the challenge of managing dynamic product documentation that arises from a continuous flow of new products, content updates, addition of multiple languages and delivery channels.

With Astoria On-Demand, you manage the entire lifecycle of product documentation. Your organizations store and access content elements from a single repository, automate manual processes, manage hundreds of simultaneous users, and maintain detailed audit trails for commercial and regulatory compliance. Managers easily track content assets as well as the status of any task or job with Astoria On-Demand's advanced reporting capabilities.

Astoria XML Content Management Solutions

Astoria On-Demand includes the key content management services of repository, security, search, library, data migration, backup/recovery, workflow, reporting and translation management.

Repository services

A unique differentiator to the Astoria platform is that the content repository is designed and built to provide the most granular level of XML data reuse at the component level that is invisible to the user. This is in contrast to other applications, where the content repository requires users to have detailed and sophisticated knowledge about 3rd party databases that must be installed, used, and maintained and still limits content reuse to the "chunk" level. In Astoria's case, it just works better out of the box.

Astoria On-Demand xml content management system supports the market's leading xml content authoring tools including PTC Arbortext Epic.

  Feature Benefit
Improved Quality Advanced link management tracks all content re-use throughout the repository so that changes only need be made once for immediate access Content and re-use accuracy is ensured across all revision and output formats
Increased Productivity Reference content across other repositories Maintain link integrity regardless of where content resides or is reused
Astoria maximizes the payoff of reuse potential throughout an organization's content by ensuring that only one copy of the content exists in the repository Allows users to query and edit existing content easily, cutting creation and editing cycles by 50% or more
Complete UTF-8 and UTF-16 support capabilities for multilingual translations management Enables organizations to configure Astoria easily for language translation combinations, resulting in savings of thousands of dollars

Library Services

Library Services supply the basic security and access control model for all content types stored and managed in the Astoria repository.

  Feature Benefit
Increased Productivity Document or element check-in/check-out with audit trails Provides easy tracking of revision cycles at document, section or element level, conforming to stringent regulatory requirements
Access controls applied at the user, role, or organization level Offers simple access control configuration to ensure proper authorization to view, edit, or publish content
Powerful versioning capability provides a user-friendly interface to access the detailed component-level version information and allows users to reinstate any previous version as needed Supplements the element level audit trails with versioning comments at the document level, enabling organizations to meet the demanding industry compliance and regulatory guidelines

Data Migration Services

Data Migration Services enable users to update data models and relationships (ie, change in DTD) simply without requiring any changes to the database.

  Feature Benefit
Increased Productivity Document structure changes to DTD handled easily through user friendly interface Enables immediate changes to reflect new industry standard DTD without customization or database programming
Assign one element or section with multiple DTDs Leverages content reuse across any content, regardless of document structure

Process Automation Services

Process Automation Services include workflows that enable automatic routing of content and tasks between individuals enabling users to improve the efficiency of their document lifecycle.

  Feature Benefit
Increased Productivity Workflow engine enables electronic, customizable routing Reduces the editorial timeline and ensures that all steps are completed
Event driven task automation Eliminates time-consuming manual processing for content edits, printing, revisions

Search Services

Search Services includes a robust set of criteria including searching for content, for specific elements, for specific elements within a specific context (parent, child, sibling relationships), XML element attributes, Astoria custom attributes, version notes, authors, dates, and more. Astoria Searches can be saved into the repository like any other object, and can have metadata applied to them, making it possible to search for search criteria.

  Feature Benefit
Increased Productivity Robust set of context based search criteria provides easy, enterprise wide access to content assets for reuse or updating Enables users to quickly locate usage of content assets, speeding time to publish revisions and improving accuracy

Security Services

Security Services includes support for industry standard security protocols and integrate easily within your existing infrastructure setup with minimal configuration and installation. Support for industry standards such as Microsoft Active Directory and Lightweight Directory Access Protocol (LDAP) enable the management of user authentication when accessing Astoria applications.

  Feature Benefit
Increased Productivity Astoria supports industry standard security protocols, including LDAP, to ensure only authorized users can access content Ensures content integrity across all documentation by limiting access to author, view, edit, or publish content to authorized users only

Reporting Services

Reporting Services tracks revision cycles and workflow, eliminating time-consuming and error-prone manual processes that can create significant liability for an organization. Users can quickly check the status of all the individual components of a document, including assigned dates and current stage of approval. Authors manage multiple revision cycles simultaneously across geography and time zones. Check-out and check-in of a document or its components can be easily queried, and tracked with a comprehensive audit trail by component or document.

  Feature Benefit
Increased Productivity Revision and workflow tracking at project, document, or element level Tracks project progress and provides transparency to identify bottlenecks, speeding time to publish

Translation Management

Translation Manager optimizes the translation process by managing information within documents, not just the documents themselves. Translation Manager automatically identifies and tracks changes to each component within a document. It then creates versions of documents for each translated language and manages the relationships between the information in the base document and each of the translated documents. Translation services integration with Astoria's translation partner, SDL, is included with Astoria On-Demand.

Analysts Are Saying:

InfoWorld Review

Businesses are beginning to understand the value of their content, and that content effectively managed becomes more valuable as it is leveraged. Astoria provides a way for organizations to achieve their goals using an XML-driven content strategy to maximize the return on their content

-Michael Maziarka, CAP Ventures