Services and Support

Astoria On-Demand provides unparalleled "out-of-the-box" functionality in a third-party hosted and supported offering. Customers enjoy the benefits of a highly robust, mature platform delivered as a Software-as-a Service solution, with secure internet accessibility to the Astoria On-Demand applications. This provides advantages in eliminating any lengthy or costly software implementation efforts found with traditional on-premise license software. Instead customers experience a simple, fast kick-start process enabling them to quickly start authoring, reviewing, managing and publishing documentation with Astoria On-Demand. This is a key value-added differentiator that delivers fast return-on-investment (ROI) for Astoria customers compared with other on-premise solutions.

ASTORIA ON-DEMAND KICK-START PROCESS

Astoria On-Demand customers participate in a simple start-up process to set-up and become productive on the system in the least time and at the lowest cost. Taking advantage of all the benefits of a software system delivered On-Demand, customers are provided with a ready-to-go system with pre-configured applications for fast adoption. Customers receive training via Astoria and its industry partners, providing guidance on accessing, configuring and optimizing the Astoria On-Demand application for fast adoption of the new system.

CUSTOMER SUPPORT SERVICES

In-depth product training, years of experience, and real-world implementation knowledge enable our applications support staff to provide customers with quick and thorough answers to their questions to keep their Astoria dynamic publishing solutions performing at peak efficiency for highest returns. Astoria On-Demand provides constant support and monitoring of all applications, servers and network connectivity to ensure on-going access to applications by our customers.

PROFESSIONAL SERVICES

For additional customization of a customer's Astoria On-Demand system, Astoria and its Solution Partners have the expertise to ensure success. When needed, Astoria offers a suite of services delivered by Astoria experts to configure Astoria On-Demand applications to meet your business requirements by providing solution implementation, specialization and customization services.

TRAINING SERVICES

Astoria offers various packages for training authors, reviewers and application administrators to ensure self sufficiency. Packages include classroom training, onsite courses, Web training, and customer education services. Topics covered include workflow, XML, structured and unstructured content authoring, review, repository management, document assembly and filtering, and publishing.

Next Step:

Contact an Astoria representative to learn more at 650-357-7477, or complete a web inquiry form.