Interact

A single portal to improve the way your customers interact with your content

Your customers push you to do more with your content. They want it on time, in their language, on any mobile device — AND they want to select only the information that’s interesting; no wading through pages of PDF files to get the three paragraphs of interest.

You have your own ideas about delivering content. What the user sees should be linked with the products and services they buy from you. You want faceted search so your customers can search and drill down at the same time to find what they’re need. You want to reduce support costs and increase customer satisfaction at the same time.

The solution is the Astoria Portal, an “interaction experience” that replicates the look and feel of your organization’s Web site while integrating with your customer database. You select the content to push to the Astoria Portal; the Portal handles user authentication, search, and dynamic content assembly. It also lets your customers collaborate in communities and with you, where comments and suggestions they make about your content flow back to the core Astoria platform for consideration and further action.

Astoria also lets you produce complex, customized documents on the fly for even the most highly configurable products in formats such as HTML5, ePUB, WebHelp, and PDF. All of the formats available through the DITA Open Toolkit are available in Astoria.